Privacy Policy

Privacy Policy

Last updated: February 9, 2025

Your privacy is of great importance to us. This privacy policy explains how we collect, use and protect your personal information when you use our online store, in accordance with the requirements of the General Data Protection Regulation (GDPR)

1. Data controller

The person responsible for processing personal data collected on this site is:

- Company name: Mortar and pestle
- E-mail: Contact@mortier-et-pilon.fr

2. Collection of information

We collect the following information when you make a purchase or register on our site:

-Personal information: name, email address, postal address, telephone number, etc.
-payment information: credit card number, bank details, etc. (This information is processed by our secure payment partners).
- browsing information: data concerning your device, your IP address, your browsing history on our site (to improve our service).

3. Legal basis for data processing

We process your personal data on the following grounds, in accordance with the **GDPR**:

- **Performance of a contract**: to process your orders, deliver products, and provide customer service.
- **Consent**: when you subscribe to our newsletter or agree to receive marketing communications.
- **Legal obligation**: to comply with our tax and accounting obligations.
- **Legitimate interests**: to improve our services, analyze the use of our site and ensure the security of our platform.

4. Use of information

We use the information we collect to:

- Process and manage your orders.
- Send you order confirmations, updates and information regarding your purchases.
- Contact you with any questions or problems regarding your order.
- Personalize your shopping experience and improve our services.
- Send you marketing or promotional information, if you have consented to this.

5. Sharing of information

We do not sell, trade, or rent your personal information to outside parties. However, we may share your information with the following parties in the following circumstances:

- Payment partners: to process financial transactions.
- Delivery services: to deliver your orders.
- Marketing services: to send you information relating to our products or promotions, subject to your consent.

We ensure that all parties with whom we share your data respect the confidentiality of your information and treat it in accordance with applicable legislation.

6. Protection of information

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure or modification. However, no electronic transmission or storage system is completely secure, and we cannot guarantee the absolute security of your data.

7.Cookies

We use cookies to improve the browsing experience on our site. Cookies are small files stored on your device that help us identify you and remember your preferences.

You can choose to disable cookies in your browser settings, but this may affect some of the functionality of our site.

8. Data retention

Your personal data will be kept for as long as necessary for the execution of the requested services (for example, the management of your orders) or to comply with our legal and tax obligations. After this period, they will be deleted or anonymized.

9. Your rights under the GDPR

In accordance with the GDPR, you have the following rights regarding your personal data:

- Right of access: you can request a copy of the personal information we hold about you.
- Right of rectification: you can request the correction of any inaccurate or incomplete personal information.
- Right to erasure (“right to be forgotten”): you can request the deletion of your personal data, under certain conditions.
-Right to restriction of processing : you can request to restrict the use of your personal data in certain cases (for example, if the accuracy of the data is contested).
- Right to object: you can object to the use of your personal data for direct marketing purposes or for reasons related to your particular situation.
-Right to portability: you have the right to receive your personal data in a structured and commonly used format, so that you can transfer them to another data controller.

To exercise these rights, you can contact us at the following address Contact@mortier-et-pilon.fr. We will respond to your request as soon as possible, and at the latest within 1 month.

10. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any updates will be posted on this page with the date of the last revision. We encourage you to periodically review this page for any changes.

11. Contact

If you have any questions about this privacy policy, the use of your personal data, or to exercise your rights, please do not hesitate to contact us at the following address:

E-mail: contact@mortier-et-pilon.fr