Return and Refund
You have a right of withdrawal valid for fourteen (14) days from receipt of your order by you (the customer) or a third party (other than the carrier and designated by the customer). If the products in your order are delivered in several installments, this period will take effect at the time of receipt of your last delivery.
In order to fully exercise your right of withdrawal, you must notify us of your decision by means of a clear and unambiguous communication on your customer area. This request will be made through the return tools that we make available to you via your customer area and by email. The withdrawal request must be submitted to us before the deadline mentioned above.
Return costs are your responsibility. These costs are a flat rate of €7 and include the shipping costs that allow you to generate your return label.
Return Policy
Please ensure that the products returned to us are in perfect condition, in their original case, unopened and unused.
Once you have declared your return online, you have a maximum of 14 days to return your items to us.
Prepare your return: Put the products in a package (you can use the original box). Print and stick your return label on the outside of your package.
Return the item: Drop off your package at a post office or carrier collection point.
Keep the receipt stamped by the post office.
Details regarding returns:
- If the carrier is already in possession of your order and you wish to withdraw, the transport costs will still be charged to you.
- If the products arrive broken, subject to explicit photos, the products may be refunded or exchanged without being returned.
Processing and refunding your return
We will notify you by email when we have processed your return. All validated returns will be refunded to the original payment method. Please note that refunds may take 7-14 business days to appear in your bank account.